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Help

You have further questions? We supply you with answers to the most frequently asked questions and point you to the relevant solutions on our web-site.
If you still have further need for clarification, please do not hesitate to contact EFIS directly under telephone +41 71 844 10 40 or send us a mail.

Please communicate with us.

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FAQ

What are the regular opening times of EFIS?

  • Monday to Thursday from 08:00 to 17:00 hrs.
  • Fridays from 08:00 to 16:00 hrs.

Who at EFIS is responsible for which topics? How do I get into contact with the relevant person?

  • Under Log-In you find an overview of our team.  There you can then make contact via the function or the relevant employee by e-mail.
  • Without access to the Log-In please call us by phone under +41 71 844 10 40 at any time during our working hours.

Can I send my invoices by e-mail?

  • If, according to the applicable legal requirements, it is permissible to send an invoice electronically in pdf format. The following requirements must be met:
  1. The file must be a pdf document
  2. One pdf document must be created per invoice (incl. attachment)
  3. The size may not exceed 300 dpi black/white
  4. Formats such as ZIP, JPG, TIF, Excel/Word files and attachments to a complete email cannot be processed
  5. This e-mail address is not to be used for other correspondence.
  • We will be pleased to provide you with the individual e-mail address.

What is the EFIS bill of charges?

  • Our fee for the settlement and del credere services.

Do I have to pay the EFIS fee?

  • No, the fee will be charged when transferring your invoices.

Are you missing a document or a payment advice?

  • Under Log-In you find an overview of our team.  There you can then make contact via the function or the relevant employee by e-mail.

  • Without access to the Log-In please call us by phone under +41 71 844 10 40 at any time during our working hours.

I have a non-identifiable deduction on the payment advice.

  •  If the invoice/document number begins with an 8 and has 9 digits, this may be the EFIS fee invoice. The EFIS fee invoice is printed on yellow paper. We send it to you by post.
  • Alternatively, it is a charge post. Please check your debit note/bonus settlement which have been sent to you and contact the issuer of the document.
© 2015 efis - european financial services ag - Im Stadtwald 3 - CH-9400 Rorschach - Tel. +41 71 844 10 40
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