Help
You have further questions? We supply you with answers to the most frequently asked questions and point you to the relevant solutions on our web-site.
If you still have further need for clarification, please do not hesitate to contact EFIS directly under telephone +41 71 844 10 40 or send us a mail.
FAQ
What are the regular opening times of EFIS?
- Monday to Thursday from 08:00 to 17:00 hrs.
- Fridays from 08:00 to 16:00 hrs.
Who at EFIS is responsible for which topics? How do I get into contact with the relevant person?
- Under Log-In you find an overview of our team. There you can then make contact via the function or the relevant employee by e-mail.
- Without access to the Log-In please call us by phone under +41 71 844 10 40 at any time during our working hours.
Can I send my invoices by e-mail?
- If, according to the applicable legal requirements, it is permissible to send an invoice electronically in pdf format. The following requirements must be met:
- The file must be a pdf document
- One pdf document must be created per invoice (incl. attachment)
- The size may not exceed 300 dpi black/white
- Formats such as ZIP, JPG, TIF, Excel/Word files and attachments to a complete email cannot be processed
- This e-mail address is not to be used for other correspondence.
- We will be pleased to provide you with the individual e-mail address.
What is the EFIS bill of charges?
- Our fee for the settlement and del credere services.
Do I have to pay the EFIS fee?
- No, the fee will be charged when transferring your invoices.
Are you missing a document or a payment advice?
- Under Log-In you find an overview of our team. There you can then make contact via the function or the relevant employee by e-mail.
- Without access to the Log-In please call us by phone under +41 71 844 10 40 at any time during our working hours.
I have a non-identifiable deduction on the payment advice.
- If the invoice/document number begins with an 8 and has 9 digits, this may be the EFIS fee invoice. The EFIS fee invoice is printed on yellow paper. We send it to you by post.
- Alternatively, it is a charge post. Please check your debit note/bonus settlement which have been sent to you and contact the issuer of the document.